Return Policy
This Return Policy outlines the terms and conditions for returns and refunds related to our bicycle restoration services.
Service-Based Business
Please note that we provide restoration services rather than physical products. Our work involves custom restoration of bicycles, which means each project is unique and tailored to your specific bicycle and requirements.
Project Cancellation
If you need to cancel a restoration project:
- Contact us as soon as possible to discuss cancellation
- Cancellation terms will be discussed and agreed upon before work begins
- Any work completed up to the point of cancellation may be subject to charges
- Deposits may be non-refundable depending on the stage of the project
Quality Assurance
We stand behind our restoration work and strive to meet your expectations. If you have concerns about completed work:
- Contact us immediately to discuss any issues
- We will work with you to address concerns and find a satisfactory resolution
- Adjustments may be made if work does not meet agreed specifications
Deposits and Payments
Payment terms are discussed and agreed upon before work begins. Deposits secure your project timeline and may be required before work commences. Final payment is typically due upon completion and your approval of the work.
Timeline Considerations
Restoration projects require time for careful work. Timelines are discussed during project consultation. If delays occur, we will communicate with you promptly about revised timelines.
Component Purchases
If we source components on your behalf as part of a restoration project, return policies for those components depend on the supplier's terms. We will communicate these terms before purchase.
Contact for Returns
For questions about returns, cancellations, or concerns about completed work, please contact us using the information provided on our contact page. We are committed to working with you to ensure satisfaction with our services.